Putney Storage Terms and Conditions

These Putney Storage Terms and Conditions set out the basis on which self-storage and related storage services are provided. By making a booking, using a unit, or allowing another person to act on your behalf, you agree to be bound by these terms. They are designed to create a clear, fair, and lawful framework for customers using storage in Putney, whether for household goods, business stock, archive files, or other permitted items. Please read them carefully before placing an order or moving any items into storage.

In these terms, “we”, “us”, and “our” refer to the storage provider, and “you” means the customer named on the booking or any authorised person acting for that customer. A storage unit means any allocated space, room, locker, container, or similar area made available for your use. These terms apply alongside any booking confirmation, invoice, unit allocation, notices, and reasonable site rules that may be communicated to you from time to time.

We may update these conditions where necessary to reflect changes in law, security requirements, operating procedures, or service arrangements. If a change materially affects your rights, we will act reasonably and, where appropriate, provide notice before the change takes effect. Continued use of the storage service after any update will be treated as acceptance of the revised terms. If you do not agree to updated terms, you should stop using the service and arrange removal of your goods as soon as reasonably practicable.

1. Booking Process

To reserve a storage unit, you must complete the booking process and provide accurate information about yourself, your goods, and the intended use of the unit. We may ask for identification, proof of address, company details, or other information required for security, fraud prevention, and compliance purposes. A booking is only confirmed once we have accepted your request, allocated a unit or space, and received any required deposit, advance payment, or first rental charge.

You must ensure that the booking details are correct, including the unit size, access requirements, start date, and any services requested. If you book on behalf of a business, family member, or another person, you warrant that you have authority to do so and to accept these terms. We reserve the right to refuse or cancel a booking if the information provided is incomplete, misleading, or suggests that the goods are prohibited, unsafe, or unsuitable for storage.

Access to the site and the unit may require a code, key, lock, pass, or other security measure. You are responsible for keeping such access tools safe and for not sharing them with unauthorised persons. If a key, lock, or access method is lost, damaged, copied, or compromised, you must notify us promptly. We may charge a reasonable fee for replacement, reprogramming, or emergency assistance, provided such charge is proportionate and explained to you where practicable.

2. Payments and Charges

All charges are payable in advance unless we expressly agree otherwise in writing. The price may include rent for the unit, administration fees, security deposits, insurance-related charges, key or lock fees, late payment fees, and any other agreed service costs. The amount payable, payment intervals, and due dates will be set out in your booking confirmation or invoice. It is your responsibility to make sure payment is received by the due date.

We may require you to pay by direct debit, card, bank transfer, or another approved method. If a payment fails, is reversed, or is declined, you remain responsible for the outstanding amount. We may suspend access to the unit, restrict entry, or take other reasonable steps until all overdue sums are paid in full. Any suspension of access does not remove your obligation to pay ongoing charges during the period of non-payment, unless the law says otherwise.

Late payments may attract a reasonable administration charge and, where permitted by law, interest on overdue sums. We will act fairly and proportionately when applying any such charges. If your account remains unpaid, we may exercise any rights available under the contract and applicable law, including the sale or disposal of stored goods after giving the notices required by law and any applicable contractual procedures. We will aim to minimise losses and act in a commercially reasonable manner throughout.

Price Changes

We may change our prices from time to time. Where possible, we will give you reasonable notice before any increase takes effect. If a price change is not acceptable to you, you may end the agreement by giving notice and removing your goods before the new charge applies, provided all outstanding sums are settled. Continued use of the service after the effective date of a price change will mean you accept the revised rate.

3. Cancellations and Ending the Agreement

You may cancel a booking before the agreed start date, subject to any non-refundable charges clearly disclosed at the time of booking. If you cancel after the agreement has started, you may still be liable for rent or other charges up to the end of the notice period stated in your booking or invoice. Any refund, if due, will depend on the timing of cancellation, whether the unit has been occupied, and whether any special arrangements or services were provided.

We may end the agreement by giving you reasonable notice, except where immediate termination is justified because of a serious breach, unlawful activity, non-payment, health and safety concerns, or a risk to the security of the site or other customers. If we terminate for breach, we may require you to remove your goods immediately or within a specified period. If you fail to do so, we may take lawful steps to secure, store, remove, or dispose of the goods in accordance with these terms and applicable law.

When the agreement ends, you must remove all items, leave the unit clean and empty, and return any keys, fobs, or other access devices. You remain responsible for charges until the unit is vacated, inspected, and returned in an acceptable condition. Any items left behind after the agreement ends may be treated as abandoned where the law permits, and we may charge reasonable removal, storage, or disposal costs. Abandonment will not be assumed unless the legal and contractual requirements are satisfied.

4. Liability and Insurance

You store goods at your own risk, except where loss or damage is caused by our negligence or another liability that cannot legally be excluded. We do not guarantee that the unit will protect against every possible event, including deterioration, mould, pests, inherent vice, temperature changes, or damage caused by the nature of the goods themselves. It is your responsibility to choose packaging, containers, and storage methods appropriate to the items being stored.

To the fullest extent permitted by law, we are not liable for indirect loss, consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from your failure to comply with these terms. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law. Any liability we may have will be limited to the extent reasonably foreseeable and legally allowed.

You must make sure your goods are suitably insured for their full replacement value while in storage. We may require evidence of insurance and may offer an optional insurance arrangement where available. If you choose not to insure your items, you accept the risk of loss that would otherwise have been covered. You are responsible for checking that any policy you arrange covers the specific risks associated with storage, including accidental damage, theft, fire, flood, and water ingress.

Customer Responsibilities

You must only store goods that you own or are authorised to store and that do not infringe anyone else’s rights. You are responsible for accurately declaring the value, nature, and condition of the items placed into the unit. We are not responsible for deterioration resulting from unsuitable packing, incorrect labelling, or the storage of goods that are inherently fragile, perishable, or sensitive unless we have expressly agreed to provide a specialist service in writing.

5. Permitted Goods and Waste Regulations

You must not store prohibited, hazardous, illegal, stolen, explosive, flammable, toxic, contaminated, or environmentally harmful goods. This includes, without limitation, chemicals, fuel, gas bottles, asbestos, fireworks, live animals, food that may decay, waste oils, medicines requiring special handling, and any item that may attract pests or create a nuisance. We may refuse access, remove items, or terminate the agreement if we reasonably believe prohibited goods are present. Any inspection rights will be exercised lawfully and with reasonable notice where required.

All waste brought onto the site or created during unloading, loading, or clearance must be handled in accordance with applicable waste law and environmental rules. You must not leave rubbish, packaging, furniture, rubble, liquids, or other waste in communal areas, corridors, loading bays, or around the unit unless we have expressly agreed to accept it as part of a separate waste service. You are responsible for removing your own waste and for arranging lawful disposal through approved channels where necessary.

If you abandon waste, leave contaminated items, or fail to clear the unit fully at the end of the agreement, we may arrange removal or disposal and recover all reasonable costs from you. We may also charge for cleaning, decontamination, pest treatment, specialist handling, or any regulatory response required because of your actions. You must comply with all applicable environmental, health and safety, fire safety, and recycling requirements, and you must not do anything that may cause pollution, damage, or regulatory breach.

Restricted Activities

You must not use the unit as a living space, business premises open to the public, workshop, or place of assembly, unless we have agreed this in writing and it is lawful to do so. You must not carry out repairs, use naked flames, smoke, or operate equipment that creates unreasonable risk. Any activity that interferes with other users, site security, or safe operation may result in immediate action, including suspension of access or termination of the agreement.

6. Access, Use, and Security

You may access your unit only during permitted access hours and in accordance with site rules, security procedures, and any reasonable instructions given by our staff. We may temporarily restrict access for maintenance, emergencies, security incidents, legal compliance, or operational reasons. Where possible, we will act reasonably and restore access as soon as practicable. You are responsible for securing the unit each time you leave and for ensuring that it is not left open, unlocked, or obstructing access routes.

We may inspect units, enter them in emergencies, or otherwise access them where permitted by law or where necessary to protect people, property, or the security of the site. If we need to enter your unit for a legitimate reason and you are unavailable, we will normally use reasonable care and, where appropriate, give notice. We are not obliged to monitor the contents of your unit and do not accept responsibility for items we have not agreed to inspect or manage.

You must not allow unauthorised persons onto the site or into your unit. Children and visitors must be supervised at all times. You are responsible for any damage caused by you, your agents, contractors, family members, or visitors. If your actions cause damage to the premises, equipment, or another customer’s property, you must reimburse us for the reasonable cost of repair, replacement, or cleaning, subject always to any rights you may have under law.

7. Force Majeure and Operational Matters

We are not liable for failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including fire, flood, storm, power failure, industrial action, civil unrest, pandemic restrictions, transport disruption, or legal requirements. If such an event occurs, we will take reasonable steps to reduce disruption and, where possible, communicate the effect on your service. Your obligations to pay sums already due will not be affected unless we agree otherwise in writing or the law requires a different outcome.

We may move a unit allocation, change access arrangements, or make reasonable operational adjustments for security, maintenance, or compliance purposes. Any such change will be carried out in a way that is fair and proportionate. If a change materially reduces the benefit of the service, we will act reasonably to offer an alternative solution where available. Minor operational changes do not amount to a breach of contract provided they are not made arbitrarily.

Notices

Any notice under these terms may be given by email, post, text message, or another reasonable method to the details provided during booking. Notices are deemed received in accordance with standard communication rules and any applicable legal requirements. You must keep your contact details up to date so that we can send important information about payment, access, changes to service, or termination. Failure to receive a notice because your details were outdated may not affect its validity.

8. Governing Law and General Terms

These terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales. The courts of England and Wales shall have jurisdiction, although this does not limit any rights you may have to bring proceedings in another competent forum where mandatory law provides otherwise. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force.

No waiver of any right or remedy will be effective unless it is in writing, and any delay in enforcing a right will not prevent later enforcement. You may not transfer your rights or obligations under these terms without our consent, except where applicable law permits. We may assign or transfer our rights and obligations as part of a business reorganisation, sale, or similar lawful arrangement, provided this does not materially prejudice your statutory rights.

These terms, together with your booking confirmation and any written variation, form the entire agreement between us about the storage service. If there is any inconsistency, the written booking confirmation or any later agreed variation will prevail to the extent of that inconsistency. By using the service, you confirm that you have read, understood, and accepted these Putney storage conditions, including the rules on booking, payment, cancellation, liability, waste, and lawful use of the unit.