Storage Putney Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Putney provides storage and related removal services within the United Kingdom. By making a booking, using our storage facilities, or instructing us to carry out any removal or associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, company or organisation that books or uses our services.
Services means storage services, removal services, collection and delivery of goods, packing, loading, unloading, and any related services provided by us.
Goods means the items that you deliver to, store with, or ask us to handle, transport, pack, load, unload or otherwise manage on your behalf.
Contract means the agreement between you and us for the supply of services in accordance with these Terms and Conditions.
We, us and our means Storage Putney.
2. Scope of Services
We provide storage facilities and, where requested, removal services including collection, delivery, and related handling of goods. Our services are intended for personal, household, and business items that can be legally stored and transported within the United Kingdom. Our service area for removals generally covers London and surrounding regions; however, specific collection and delivery locations are subject to our confirmation at the time of booking.
3. Booking Process
3.1 You may request a quotation for storage or removal services by providing details of the goods, access, addresses, and any special requirements. Quotations are based on the information you provide and are subject to amendment if that information is incorrect or incomplete.
3.2 A booking is only confirmed when we expressly accept your request, allocate a storage unit or space, and, where applicable, schedule a date for removal or transport services. Our acceptance may be provided in writing or by other agreed means of communication.
3.3 We reserve the right to decline a booking at our discretion, including where the nature of the goods, access issues, or the proposed use of the storage facility or removal services is unsuitable or unsafe.
3.4 You are responsible for ensuring that all information supplied during the booking process is accurate and complete, including but not limited to addresses, property access restrictions, parking limitations, the approximate volume or list of goods, and any valuable or fragile items.
4. Quotations and Charges
4.1 Unless otherwise stated, quotations for removals are based on the services described, normal access conditions, and the assumption that there are no unforeseeable delays or obstructions. Any additional work or time may result in additional charges.
4.2 Storage charges are generally calculated on a weekly or monthly basis according to the size and type of storage allocated. Details of our current tariffs will be made available to you prior to booking.
4.3 We may impose additional charges in the following circumstances.
a Where the collection or delivery is made outside normal working hours at your request.
b Where we are required to move items not previously disclosed or where the volume or weight of goods exceeds the level on which our quotation was based.
c Where access is significantly more difficult than advised, for example where lifts cannot be used, where parking is restricted, or where long carries or use of additional equipment is required.
d Where there are waiting times or delays caused by you, your agents, or third parties beyond our reasonable control.
4.4 All prices are exclusive of any applicable taxes or statutory charges, which will be added where required by law.
5. Payments
5.1 For storage services, payment is generally required in advance for the initial storage period and thereafter on a recurring basis as agreed. If you fail to make timely payments, we may exercise our rights under the non-payment clause below.
5.2 For removal services, we may require a deposit at the time of booking, with the balance payable before or on completion of the services, as specified in our confirmation. We may decline to commence or continue services where payment has not been received.
5.3 Payments must be made using an accepted method as communicated to you at the time of booking. You are responsible for any charges imposed by your bank or payment provider.
5.4 If you fail to pay any sum due under the contract by the due date, we may charge interest on the overdue amount at a reasonable commercial rate until payment is made in full. In addition, we may suspend or withhold services, including denying access to stored goods, until all outstanding sums are paid.
6. Cancellations and Amendments
6.1 You may request cancellation of removal services by providing us with advance notice. Any entitlement to a refund or waiver of charges will depend on the notice period and the nature of the services booked.
6.2 Where you cancel a removal booking with more than a reasonable minimum notice, a full or partial refund of any prepayments may be made, less any non-recoverable costs incurred by us. Where cancellation occurs with short notice, we may retain part or all of any deposit or prepayment to cover our losses, including allocated staff and vehicle time.
6.3 If you wish to amend the date, time, or nature of removal services, we will make reasonable efforts to accommodate your request, but changes are subject to availability and may involve additional charges.
6.4 For storage services, you may terminate your storage agreement by giving us the required notice period, which will be communicated to you at the outset. Fees already paid for a period during which you continue to store goods are generally non-refundable, except as required by law or expressly agreed.
6.5 We reserve the right to cancel or suspend services where you are in breach of these Terms and Conditions, where safe provision of services is not possible, or where events beyond our control prevent us from carrying out the work. In such cases we will notify you as soon as reasonably practicable.
7. Your Responsibilities
7.1 You are responsible for ensuring that goods are properly packed and suitable for transport and storage unless you have specifically requested and paid for professional packing services from us.
7.2 You must not store or request us to transport items that are prohibited, dangerous or unlawful. Prohibited items include but are not limited to explosives, flammable or combustible substances, firearms and ammunition, chemicals, illegal drugs, perishable or infested goods, live animals, plants requiring ongoing care, and any items that may cause contamination, pollution or nuisance.
7.3 You must ensure that goods handed to us are your property or that you have the authority of the owner to enter into the contract. You agree to indemnify us against any claim or expense arising from any third party asserting rights to the goods.
7.4 You are responsible for arranging appropriate insurance cover for your goods if you do not accept or purchase any insurance options offered by us. We strongly recommend that you hold insurance that is adequate for the full replacement value of your goods.
7.5 You must comply with all site rules and instructions while on our premises or in contact with our staff, including parking instructions, access procedures, safety warnings, and security protocols.
8. Our Responsibilities
8.1 We will provide the agreed services with reasonable care and skill, consistent with professional standards for storage operators and removal companies in the United Kingdom.
8.2 We will take reasonable steps to protect your goods while they are in our custody and control, subject to the limitations and exclusions of liability set out in these Terms and Conditions.
8.3 We may use employees, agents, or subcontractors to perform all or part of the services. We remain responsible for the proper performance of the contract.
9. Liability and Limitations
9.1 Our liability for loss of or damage to goods is limited to a reasonable amount per item or per consignment, subject to a total cap, unless we specifically agree in writing to a higher limit or you arrange additional insurance cover.
9.2 We will not be liable for any loss or damage that arises from circumstances outside our reasonable control, including but not limited to acts of nature, adverse weather, war, terrorism, strikes, public disturbances, road closures, or delays caused by third parties.
9.3 We will not be liable for loss or damage arising from inherent defects, natural deterioration, or fragility of goods, including but not limited to perishable items, particularly delicate furniture, or items packed by you in unsuitable containers.
9.4 We are not liable for indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress, even if such losses could reasonably have been foreseen.
9.5 We will not be responsible for any loss of or damage to items of special value, including but not limited to jewellery, watches, precious metals, money, securities, collections, antiques, or works of art, unless we have explicitly agreed in writing to store and handle such items and you have declared their value prior to the services being provided.
9.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after the date when you became aware or ought reasonably to have become aware of the issue. You must provide us with sufficient evidence to assess the cause and extent of the loss or damage.
10. Access, Security and Non-payment
10.1 Access to stored goods is subject to our site rules and may be restricted to our opening hours or to supervised access by prior arrangement. We may require proof of identity and verification of authority before allowing access to any storage unit or goods.
10.2 We take reasonable steps to maintain the security of our premises, but we do not guarantee absolute security against all risks. You are responsible for keeping any access codes, keys or other security devices secure and for notifying us promptly of any suspected unauthorised access.
10.3 If you fail to pay storage charges or other sums due under the contract, we may exercise a lien over the goods, meaning we can retain possession of them until the outstanding amounts are paid in full.
10.4 If sums remain unpaid after a reasonable period and we have given you appropriate notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the goods to recover the outstanding amounts and reasonable associated costs. Any surplus proceeds, after deduction of our costs and charges, will be returned to you where required by law.
11. Waste and Environmental Regulations
11.1 We operate in accordance with applicable UK waste management and environmental regulations. You must not use our storage or removal services to dispose of waste unlawfully or to circumvent legal requirements relating to the handling, transport, or disposal of waste.
11.2 We are not a general waste disposal service. Any agreement for the removal or disposal of unwanted items must be expressly arranged with us and may be subject to additional charges and specific conditions.
11.3 You must not leave unwanted goods, packaging or waste materials on our premises or at collection or delivery addresses without prior agreement. If we incur costs in dealing with abandoned items or waste left by you, we may charge you for those costs.
11.4 Where we remove or dispose of items on your instruction, you warrant that you have the legal right to direct such removal or disposal and that the items do not include hazardous or controlled waste except where we have expressly agreed to handle such material in compliance with relevant regulations.
12. Insurance
12.1 We strongly recommend that you maintain appropriate insurance cover for your goods during storage and transit, either through your own insurer or, where available, through any insurance options we may offer.
12.2 Unless otherwise agreed, our charges do not include insurance for your goods. Any insurance cover offered by us will be subject to separate terms, conditions, and exclusions which will be provided to you where applicable.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible with full details of the issue. We will aim to respond promptly and work with you to resolve the matter.
13.2 In the event of a dispute that cannot be resolved directly, both parties agree to consider reasonable methods of alternative dispute resolution before resorting to court proceedings, where appropriate.
14. Data Protection and Privacy
14.1 We will process any personal information you provide in accordance with applicable UK data protection laws. Personal data will be used for the purposes of administering your contract, managing our relationship with you, complying with legal obligations, and, where permitted, informing you about our services.
14.2 We will take appropriate technical and organisational measures to protect your personal data. Further details about how we handle personal data may be provided in our privacy information made available to you separately.
15. Changes to these Terms
15.1 We may amend these Terms and Conditions from time to time, for example to reflect changes in the law, improvements to our services, or adjustments to our business practices.
15.2 Any changes will generally apply to new or renewed contracts and will not affect services that have already been completed, except where the law requires otherwise. The version of the terms in force at the time of your booking or renewal will normally govern your contract.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted so far as necessary, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of it.
17.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or transfer our rights and obligations where this does not materially reduce the level of service provided to you.
17.4 These Terms and Conditions, together with any written confirmation or schedule provided to you, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, representations, or agreements, whether written or oral.
By making a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
